Terms and Conditions

Cancellation and Refund Policy

  1. Bookings can be canceled up to 48 hours before the start of the activity. Canceling within this timeframe entitles you to a 100% refund of the amount paid as a deposit/balance. If a credit card guarantee was provided, no charges will be applied.
  2. Cancellations made within 48 hours before the start of the activity will not be eligible for a refund of the amount paid as a deposit/balance. In the case of a credit card guarantee, the full value of the selected activity will be charged.
  3. In case of weather conditions that hinder the regular execution of the activity or compromise safety, before the start of the service, cancellation is always free and entitles you to a 100% refund of the amount paid as a deposit/balance or the release of the credit card guarantee.
  4. If weather conditions affect the activity, before the start of the service, the customer may reschedule to the next available date under the same purchase conditions. If no suitable dates are available to perform the activity under the same conditions, the organizer reserves the right to cancel the booking without penalty.
  5. The rental service is based on an hourly duration as agreed with the customer. The organizer or the person in charge of the boat reserves the right to suspend the service at any time if weather conditions compromise safety or the regular enjoyment of the activity.
  6. If the service is interrupted due to reasons directly attributable to the customer, no refunds will be provided. Refunds will be issued, however, for disruptions caused by technical failures that prevent the activity from being carried out.

Payment Methods

  1. The balance or payment for the activity can be made before the start of the activity, directly onboard, including via electronic payment methods.
  2. For agencies and accommodation facilities, payment by invoice is required before the start of the activity unless otherwise agreed.

Restrictions and Prohibitions

  1. Participation in the activity is not permitted beyond the 32nd week of pregnancy.
  2. Minors unaccompanied by adults are not allowed to participate in the activity.

Additional Costs

  1. For excursions to Elba, fuel costs are not included in the activity price. The boat will depart from Marina di Scarlino with a full tank, and the customer will be responsible for the fuel consumed at the end of the activity.
  2. All extra services selected at the time of booking, such as lunch on land at Elba Island, are not included in the activity price. They do not constitute part of a travel package and must be paid for on-site directly by the customer.